IOM will support the delivery of targeted humanitarian assistance by providing basic needs to save lives of populations affected by natural hazards such as floods, cyclones, and windstorms in prone to hazard and affected areas. Activities will include:

• Procurement and pre-positioning of items for humanitarian assistance;
• Conducting of rapid needs assessments and registration of beneficiaries in affected locations;
• Distribution of food hampers, multi-purpose cash support and other humanitarian assistance;
• Post distribution monitoring

Target Population: 5,000

IOM as the lead of the shelter/NFI and CCCM cluster provides technical support to government in CCCM to ensure the needs and dignity of displaced populations are upheld. In addition to direct implementation, IOM will support the government to ensure continuation of services in existing camps, and will develop standard operating procedures (SOPs) for camp management and camp settings according to new COVID-19 standards and requirements. Activities will include:

• Develop guidance and response tools as well as build capacities of governments and partner agencies in managing and coordinating camps;
• Support CCCM service delivery, monitoring of standards and implementation, and ensure a network of referrals;
• Support information management through day-to-day site monitoring and coordination meetings with IDPs committees, partners, and local authorities;
• Provide support to closed sites, including infrastructure decommissioning and transportation in accordance with international standards;
• Support community-based site management interventions/programmes and contingency/preparedness structures and plans;
• Support inclusive community mobilization and capacity building activities and discussions on intentions regarding returns;
• Provide mental health and psychosocial support (MHPSS) services through local partners to individuals and families staying in camps, as well as during the relocation process, such as focus group discussions, cognitive therapy, behavioural therapy, problem solving therapy, reassurance and supportive counselling, reintegration therapy and post relief therapy among other protection and referral services;
• Establish complaints and feedback mechanisms;
• Contribute to identify displaced populations’ long-term needs for planning and implementing durable solutions and transitioning to camp closure in the recovery phase;
• Provide technical support to the government on the development and operationalization of an exit strategy and relocation plan.

Target population: 10,000

Large numbers of key and vulnerable populations disproportionately affected by human immunodeficiency virus (HIV)/acquired immunodeficiency syndrome (AIDS), tuberculosis (TB) and malaria live in Zimbabwe. Migrants and mobile population are among the most affected, as key populations likely to experience a high disease burden coupled with reduced access to services. This is due to the risks experienced in transit, stigmatization, cultural and language barriers, socio-economic constraints and other challenges.

IOM aims to promote migrant-friendly and sensitive health services in order to support universal health coverage and will assist the government with the provision of technical and operational support through improvement of mobile infrastructure, especially in humanitarian settings, among border communities and at points of entry (PoEs). Existing programmes working to support migrants with HIV, TB and sexual and reproductive health (SRH) testing, care and treatment will also be strengthened and expanded to ensure continuity of care and increase reach to vulnerable border populations. Specific interventions will include:

• Providing life-saving primary health care and procurement of critical medicines and medical supplies at POE and border mobile clinics;
• Improving health infrastructure, especially in displacement sites and POEs;
• Providing condoms, HIV self-test kits and referrals for treatment;
• Conducting HIV integrated behavioural surveillance (IBS) surveys to monitor HIV and sexually transmitted infection prevalence trends, in collaboration with the AIDS Commissions, in congregation areas, hotspots and border communities;
• Implementing programmes involving risk communication and community engagement, community awareness, diagnosis, treatment and counselling for individuals, border communities and mobile populations affected by TB, HIV and malaria;
• Training health workers and front-line officers on access to health and immediate care, referrals and case management for stranded migrants and other vulnerable and mobile populations.

Target Population: 10,000

IOM is working to support the Government of Zimbabwe to improve access to documentation, for vulnerable, displaced, and migrant population by providing their nationals with appropriate, timely and efficient emergency consular services, including the issuance of emergency travel documents or laissez passer, as well as other services to address protection issues that arise through migration and foster safe and orderly migration. Activities will include:

• Support consular services in setting up systems to ensure that their nationals are efficiently assisted in the event of a crisis. This includes tracking and providing information to their nationals in the country, providing them with consular emergency contact information, identifying vulnerable and undocumented nationals, establishing referral systems for vulnerable persons, and setting up clear operating procedures;
• Liaise with consular services to ensure that undocumented persons receive emergency travel documents or laissez passers in an efficient manner and that vulnerable persons are immediately identified and referred. Coordination may occur in crisis areas or safe havens people have fled to;
• Assist consular services in tracking departed nationals, ensuring that they have arrived safely in their country of origin and that post-arrival assistance or protection needs are addressed. Post-crisis coordination with consular services will focus on assisting nationals who remained or who plan to come back.

Target Population: 10,000

To contribute to the protection and enforcement of human rights in Zimbabwe, IOM will continue to engage collaboratively with local CSO partners to strengthen the capacity of the Zimbabwe Human Rights Commission in monitoring and advocating for the rights of mobile vulnerable and at-risk populations. IOM aims to contribute towards comprehensive promotion and protection of human rights of mobile, vulnerable, and at-risk populations. Activities will include:

• Develop an improved mechanisms for coordinated and inclusive human rights monitoring and protection. Support dialogue, communication, collaboration, and coordination with multiple stakeholders working in the human rights sector in Zimbabwe;
• Increase access and utilization of human rights protection information and services by citizens;
• Strengthen capacity for effective engagement between citizen groups/representatives and duty bearers;
• Improve dialogue on policy and legislative reforms between state and non-state actors; 
• Increase citizen monitoring, learning and evidence-based advocacy on human rights issues.

Target Population: 300,000

To promote, protect and maintain the mental health and psychosocial wellbeing of crisis-affected populations in Zimbabwe, IOM will implement activities aimed at reducing psychosocial vulnerabilities, promoting community resilience and ownership. All activities and services provided to distressed migrants, IDPs and host communities will consider the different psychosocial needs of individuals and communities and respect their various cultural backgrounds. These services will be provided in line with the standards outlined in the Inter-Agency Standing Committee (IASC) Guidelines on MHPSS in Emergency Settings as well as the IOM Manual on Community-Based Mental Health and Psychosocial Support in Emergencies and Displacement. Activities will include:

• Address immediate psychosocial needs of crisis affected populations through the support of psychosocial mobile teams (PMTs), the provision of psychological (individual and group) counselling, safe referral to existing services and trainings on “Do No Harm” approaches.
• Train relevant actors, such as mental health and psychosocial support (MHPSS) service providers and other people in direct contact with target groups in psychological first aid (PFA), to be able to adequately support highly distressed persons;
• Train counsellors on counselling skills, PFA, communication skills, and so on, to be able to provide quality MHPSS services to IDPs and returning migrants;
• Identify and train community-based resource persons (village health workers, childcare workers, religious leaders, and other community volunteers) on the provision of PFA and basic MHPSS;
• Establish an effective community-based referral mechanism for the management and follow up of cases and continuity of care.

Target Population: 15,000

IOM Zimbabwe provides assistance to stranded migrants in Zimbabwe who no longer have a legal right to remain in the country, as well as Zimbabweans living in neighbouring or host countries in having a safe and dignified return to Zimbabwe or their countries of origin, in full respect for human rights, regardless of their status, including adequate information for easier reinsertion into their communities of return. 

IOM will implement logistical arrangements for stranded migrants to support their travel to their country of origin through the following activities:

• Provide medical health assessments and fitness to travel checks;
• Provide mandatory PCR COVID-19 testing;
• Conduct pre-departure briefings;
• Provide departure assistance;
• Purchase and distribute hygiene kits and PPE;
• Support with transport arrangements (air or road);
• Provide medical escorts for migrants with medical needs;
• Provide operational escorts for groups travelling by road;
• Support with transit assistance;
• Distribute food allowance for road transportation;
• Provide onward transportation/allowance to district of origin;
• Purchase and distribute clothing, if required.

For Zimbabwean returning migrants the following activities will be implemented:

• Provide reception assistance at the airport;
• Provide transport from the airport to areas of origin or overnight/temporary accommodation;
• Distribute cash grants to migrants to cover immediate needs;
• Book overnight and temporary accommodation if required;
• Provide onward transport or allowance for migrants who stay outside of Harare;
• Provide country specific information to returnees so that they can make an informed decision;
• Support the design of reintegration plans;
• Monitor reintegration projects.

Target Population: 2,000

IOM provides protection and assistance to vulnerable migrants, including victims of trafficking (VoTs), exploitation or abuse and unaccompanied migrant children. IOM will continue to provide protection services to vulnerable migrants, internally displaced persons as well as host communities by implementing the following activities:

• Provide case management services to unaccompanied, separated, and stranded child migrants including family tracing and reunification, return and reintegration guided by the best interest determination principle;
• Provide technical assistance to enhance the implementation of the national referral mechanism for stranded migrants in Zimbabwe including standard  operating procedures for the identification, protection, and assistance to victims of trafficking;
• Support prevention of trafficking in persons (TiP) in Zimbabwe during the COVID-19 pandemic through risk communication on TiP and COVID-19 and better screening and identification of VoTs among migrants through training of frontline officials on counter trafficking in emergencies (CTIE);
• Conduct an analysis of the impact of COVID-19 on the protection mechanisms and response, including risks of gender-based violence (GBV), such as sexual exploitation and abuse (SEA) or intimate partner violence (IPV)); family separation; risks for persons with disabilities (PWD), children, older persons; and barriers to accessing health services and information;
• Strengthen existing protection mechanisms and social services, including  mainstreaming of protection across other sectors, for instance monitoring on violation of human rights and /or strengthening of accountability of affected populations (AAP) and protection against sexual exploitation and abuse (PSEA) mechanisms;
• Train IOM staff, relevant partners and key stakeholders in PSEA;
• Train IOM Staff, relevant partners and key stakeholders on GBV risk mitigation.

Target Population: 3,500

IOM aims to address the needs for shelters and non-food items (NFIs) of persons affected by a crisis, including those who are displaced and vulnerable, by coordinating the logistics pipeline, providing technical support, and distributing emergency and transitional shelter and NFIs. IOM has been providing emergency shelter materials for displaced populations in camps and host communities to save lives and transitional shelter to returning IDPs to foster recovery and will continue to assist affected population through the following actions:

• Preposition NFIs and shelter material to allow for timely and efficient response during the crisis and identification/arrangement of temporary shelter for emergency relocation;
• Establish lifesaving support through the distribution of essential NFIs, provision of emergency shelter, and coordination with authorities in establishing shelter strategies;
• Procure and distribute household NFIs and emergency/transitional NFIs;
• Train local community builders to construct emergency and transitional shelters and community awareness on Building Back Better concept;
• Monitor the emergency and transitional shelter construction process;
• Provide operational and technical support for transitional shelter or permanent housing in support of durable solutions;
• Implement post assistance monitoring.

IOM will contribute towards improved community stabilization and human security in migrant districts of Zimbabwe and support the government and communities undergoing significant socioeconomic and political changes in re-establishing stability and security in vulnerable communities. This includes preventing further forced migration, restoring trust among community members, vulnerable populations, and local authorities, and laying the foundations for durable solutions, lasting peace and sustainable development. IOM will look to provide longer-term support to migrants, IDPs, and host communities of affected areas through the following activities:

• Support preventive activities, including conducting mappings of sources of tension, and conflict prevention mechanisms that can be used at the onset of threats that might lead to destabilization;
• Restore basic rights and dignity of migrant returnees and affected population through the promotion of equitable access to basic and protection services;
• Promote social cohesion avoiding stigmatization and social tension though the utilization of community-based approaches;
• Build the capacity of relevant actors in inclusive state and local governance;
• Promote non-violent political processes and civic education;
• Support social policy development for the inclusion of migrants in social reintegration schemes, as income generating activities (IGAs) or food hampers;
• Support inclusive economic recovery;
• Promote socio-economic reintegration through self-employment and community income projects and livelihood activities to ensure community stabilization;
• Provide farming inputs (such as seeds, tools, fertilizers) targeting nutrition gardens and smallholder farmers, and productive assets creation like conservation farming and supporting market linkages;
• Undertake interventions identified through a community-based planning (CBP) approach to support  recovery, resilience and durable solutions;
• Implement early recovery programming as income generating activities to foster self-reliance and reduce aid dependency;
• Establish sustainable employment networks within the communities to foster job placement and work opportunities.

Target Population: 10,000

IOM is focusing on ending displacement in protracted crisis situations in Zimbabwe by implementing a strategy supporting durable solutions and monitoring progress towards that end, in line with IOM's Progressive Resolution of Displacement Situations Framework. The final goal is to end displacement situations of individuals or groups displaced by a crisis through the provision of immediate, medium- and longer-term support that includes addressing housing, protection, stability, livelihood, and economic concerns, as well as (re)integration support. This durable solutions programming is closely linked to the community stabilization and shelter/NFI programming with a more targeted focus on IDPs in need of specific solutions. IOM will:

• Provide technical support and capacity-strengthening to national and local government authorities as well as local NGOs through trainings, and informational tools on how to develop and operationalize different strategies to end displacement, implementing a framework for durable solutions, and build community resilience in disaster prone areas;
• Provide operational, advisory, and technical support to national authorities in devising and implementing holistic recovery and durable solutions strategies for the displaced;
• Support policy development that aims and promotes good governance and social cohesion;
• Implement resettlement/relocation or local integration activities in protracted crisis situations. When appropriate and applicable, start planning and putting in place during a crisis phase the mechanisms to identify and implement durable solutions once conditions permit;
• Improve access to livelihoods and basic services ensuring an adequate standard of living, including access to adequate food, water, housing, health services including MHPSS, and education;
• Research new strategies to improve employment and support programmatic activities to end displacement.

Target Population: 50,000

To reduce and mitigate the risk of displacement and increase the resilience of communities to cope with disasters in view of achieving sustainable development, there is a need to provide the necessary framework, methodology and tools to analyse the causal factors of disasters, reduce exposure to hazards and lessen the vulnerability of people and livelihoods. While Zimbabwe has established a Disaster Risk Reduction (DRR) policy, there is a clear need for further interventions that provide technical support, create a culture of resilience to hazards, and establish concise preparedness plans to intervene in case of future crises. In this regard, IOM will:

• Establish a National Support Hub in Harare, to strengthen the disaster risk management in Zimbabwe and to include public health risk reduction activities and preparedness measures for disease outbreaks in disaster prevention and risk reduction activities;
• Support the Department of Civil Protection at national and provincial level in rolling out community level capacity building on community-based disaster risk management (CBDRM) based on provincial and district level disaster risk management (DRM) plans. A total of 30 districts will be targeted with the support.
• Provide DRR/emergency preparedness workshops to government entities, local communities, and civil society covering topics such as preparedness measures, deployment and distribution of humanitarian commodities and supplies and emergency response recommendations, guides, and tools, followed by a series of simulation exercises;
• Upgrade and maintain the structural conditions of 10 evacuation shelters in identified vulnerable areas;
• Raise awareness of vulnerable populations on disaster preparedness through information, communication and education activities in communities and schools.

Target Population: 50,000

IOM Zimbabwe uses its extensive expertise and experience to identify ways to more effectively address future humanitarian challenges related to natural hazards and disasters, ensure preparedness, and enable a more effective operational response to crises. IOM acknowledges that natural hazard-prone environment, compounded by the impacts of climate change, elevates the importance of preparedness measures. In this regard, IOM will:

• Support the creation and operationalization of an emergency response strategy, working in close partnership with, and promoting synergies between, relevant government and non-governmental stakeholders;
• Conduct regular risk monitoring exercises to keep information updated on potential hazards. Map potential affected districts and keep updated contingency plans for immediate response in case of emergency;
• Support awareness activities and inclusion of communities in the preparedness efforts through community-based early warning tools, development of community-based plans and simulations, working with local authorities and community leaders to develop localized approaches to preparedness;
• Provide community-based interventions in support of the government and community resilience to prepare for new crises and displacements caused by human or disasters;
• Maintain an updated database of partners and focal persons on the ground that can rapidly be deployed and call for assistance;
• Update and work on innovative early warning systems in hazards-prone communities;
• Ensure long-term agreements are in place with local and international suppliers to support rapid procurement in emergency situations;
• Identify potential warehouse space in areas near affected districts.

Target Population: 50,000

IOM has extensive experience in providing health support to migrants and mobile populations in crisis situations, providing timely and high-quality services thanks to preparedness actions. To prepare for the provision of comprehensive healthcare services to migrants during crises, IOM will work in close collaboration with the Ministry of Health and Child Care and World Health Organization to:

• Advocate for the integration of migrants and mobile population in health policies and build the capacities of the government and partner agencies in migrant health care;
• Consolidate planning for staffing, and conduct education and training across the spectrum of health capacities including the occupational health and safety of personnel at borders;
• Evaluate the financial resource requirements and potential sources to support the implementation of health border activities, capacity development and contingency funding for emergency response and recovery in case of a disaster;
• Through DTM tools, conduct an assessment of population movement through POEs, irregular crossing points and mobility corridors. This will support communicable disease surveillance, contact tracing, compliance with COVID-19 regulations, facilitating access to health services, information management, and the targeting of technical guidance at POEs and border communities where IOM has an active presence (Plumtree, Beitbrdige, Chirundu and Forbes);
• Elaborate a public health media and communication strategy recognizing that communicating effectively is critical during health emergencies, increase risk communication and community health awareness campaigns for continued advocacy and greater reach for vaccination campaigns to mobile and vulnerable rural populations, advocating for mobile vaccination programmes and increased tailored messaging to reduce misinformation;
• Conduct regular POE assessments to evaluate the health preparedness level and provide information regarding any gaps;
• Analyse and map safe, sustainable, secure and prepared health facilities, critical infrastructure (for instance water, power), and logistics and supply systems to support health emergencies to identify a network of health-related services in disaster prone areas

Target Population: 50,000

IOM has been working with the Government of Zimbabwe to establish migration governance framework in Zimbabwe to enhance the role of state and non-state actors in managing migration in a migrant-centred, gender-sensitive, and development-oriented manner. IOM will continue its support and collaboration at points of entry (POE) for crisis response by conducting the following activities:

• Support the creation of robust migration and border management administrations, supported by appropriate policies and legislation, information systems and properly trained staff, and inter-state cooperation and coordination mechanisms that could be triggered in a crisis to cope with cross-border population movements (particularly between neighbouring countries);
• Provide registration equipment and systems for displaced population moving through border checkpoints and/or transit facilities and infrastructure support for damaged or poorly functioning facilities and/or equipment that is not coping with the scale of movements arising from population displacement;
• Support active disease surveillance, health screening, and data collection at POE, to support mobile population with referrals and additional reintegration services in their communities of origin;
• Establish and maintain, in collaboration with government authorities, a POE public health emergency contingency plan, for better coordination and communication among POE health authorities and transport sector officials on suspected COVID-19 cases;
• Improving points of entry infrastructure, reception centres, the provision of equipment including personal protective equipment (PPE), and other supplies;
• Conduct regular POE assessments to identify gaps in terms of staff, resources, protection and coordination mechanisms and improve collaboration and POE activities.

Target Population: 150,000

IOM works with partners and key stakeholders, including national and local governments, international and national governmental organizations, international, national and local non-governmental organizations and other civil society actors, to strengthen the capacity of relevant MHPSS services provided to migrants.

• Utilize an interagency collaboration approach, working with the World Health Organization (WHO), the United Nations High Commissioner for Refugees (UNHCR), the United Nations Children's Fund (UNICEF) in the domain of MHPSS to build capacities of government actors, professionals, and partner agencies in psychosocial response to emergency and displacement, including through the development and dissemination of MHPSS-tools and resources, trainings covering psychological first aid (PFA), provision of basic MHPSS, strengthening or establishing referral structures, enhancement of a psychosocial expert network and contribution to national preparedness plans;
• Conduct joint assessments of the MHPSS needs of migrants and host communities, mapping of services and resources;
• Transition from temporary (mobile teams) to long-term sustainable MHPSS solutions, such as the establishment of recreational and counselling centres as well as building national capacity to respond to future crises through the development of academic and professional courses, and assessments and revisions of policy documents and tools, based on the analysis of the intervention;
• Strengthen and/or establish referral mechanisms for those with severe mental disorders, support with interpretation, mediation, and contribute to national mental health system strengthening;   
• Integrate MHPSS into the framework of protection for vulnerable and conflict affected individuals.

IOM will support the government by providing a comprehensive understanding of the migration flows in the country and the effect of COVID-19 on mobility at country and cross-border levels through systematic data collection and analysis. This will be done by building on the IOM DTM methodology already rolled out at some border posts as well as through regular assessments on displaced populations to capture their needs and vulnerabilities and inform programming activities. This intervention will include:

• Map migrations flows in designated flow monitoring and congregation points to better understand mobility corridors and develop a country and regional migration profile;
• Track migrants and vulnerable populations flows in border areas and locations in country to be shared with local authorities and the humanitarian community in order to implement projects to address their needs;
• Continue conducting population mobility mapping (PMM) exercises as the health context evolves to inform health preparedness and COVID-19 response plans;
• Conduct baseline, multi-sectorial village and household assessments in the most vulnerable and affected communities to track the socio-economic and stability impacts on returnees, vulnerable, mobile and displaced populations;
• Track, monitor and analyse the impact of COVID-19 on displaced persons capitalizing the existing DTM network of key informants at camp and community levels

Estimated number of people surveyed: 500,000

Entities targeted: 50